Kushi Taxi - Travel Guidelines 🚖💛

Hi there! 😊 Thank you for choosing Kushi Taxi - your trusted travel partner for safe, reliable, and comfortable rides across Tamil Nadu and South India. Please read our Terms of Use & Guidelines carefully before booking with us. By using our website or services, you agree to these terms.

1. Booking & Ride Guidelines 🚕

1.1 Ride Policy

👨‍👩‍👦 Passenger Capacity:

Sedan: Up to 4 passengers (including children).
SUV: Up to 6 or 7 passengers (varies by vehicle) (including children).

🎒 Luggage Allowance:

Sedan: 2 medium-sized suitcases + small handbags.
SUV: 4 medium-sized suitcases + small handbags.
There is no luggage or roof-carrier charge; tell our team about large luggage when you book.

🚖 Pick up and Drop service:

For One way trips we offer point to point pick up and drop service, so only one pickup point and one drop point is covered.
One way trips bookings cannot be used for local rides.
Incase of other requirements please inform us at the time of booking, extra charges might be applicable.

📍 Minimum Booking Distance:

We are mainly a long distance intercity taxi service provider. so have the following limitaions.

One-way trips: Minimum 130 km for sedan and SUV.
Round trips: Minimum 250 km for a Sedan or an SUV on a same-day round trip (longer round trips are quoted by our team). 📌 Kilometer calculation will be end to end from pickup point.

⏰ Trip Timings & Night Travel:

Round-trip duration: One-day round trips should conclude by 10:00 PM at the pickup location.

🏝️ Peak Season Booking:

During festive seasons, please book in advance to avoid last-minute price hikes.

✈️ Airport and Railways Transfers:

Airport or railway station toll charges will applicable as per actual cost.

⏳ Ride Delay:

If a driver is delayed by more than 30 minutes, we will arrange an alternate vehicle or offer compensation.

🐶 Traveling with Pets?

We welcome furry companions! There is no pet charge. (please inform us while booking)
Please ensure your pet is in a carrier or properly secured.

❄️ Air Conditioning Policy

Car air-conditioning will not work on hilly routes.
AC will be turned off when the vehicle is not in motion.
Passengers are not expected to request drivers to operate AC in these cases.

1.2 Extra Charges (If Applicable)

🚦 Toll, Parking, Interstate Permits:
As per actual cost.

📌 Toll charges will be paid via Fastag
⏳ Waiting Time:
The first 30 minutes of stops in a trip are free, then ₹120 (Sedan) or ₹150 (SUV) per started hour.

📌 The free 30 minutes are counted across all the meal and restroom stops of a trip; there is no charge for waiting at the pickup or the destination.
🏔️ Hill stations:
There is no hill-station charge.
🔄 Per-km rates:
One way: ₹15/km (Sedan), ₹20/km (SUV), minimum 130 km, charged on the routed distance. Same-day round trip: ₹14/km (Sedan), ₹19/km (SUV), minimum 250 km; longer round trips are quoted by our team.

📌 Customers needs to note and verify the starting and ending kilometers for accurate fare calculation.

2. Payment & Cancellation 💳

2.1 Payment Options

You pay the driver in cash or by UPI.

2.2 Easy Cancellations

Cancel at least 6 hours before pickup? ✅ If you cancel at least 6 hours before your confirmed pickup time and before the driver has arrived, there is no cancellation fee.
Cancel less than 6 hours before pickup? ❌ If you cancel less than 6 hours before pickup and the driver has not arrived, the fee is ₹200.
Cancel after the driver has arrived? ❌ ₹300 cancellation fee applies.
Only one fee applies.
Need to modify your trip? You can ask to change your pickup time at least 4 hours before your currently confirmed pickup. A change is only confirmed once our team accepts the new time.
📞 To cancel or modify your booking, Call / WhatsApp us at: +91 9487117000

3. Refund Policy 💰

We understand that plans can change! Here's how our refund process works:

✅ Eligible Refunds:

If Kushi Taxi cancels the ride due to any internal issue, you get a full refund.

❌ No Refunds for:

Discounted or promotional bookings.

🕒 Refund Processing Time: Eligible refunds are processed in 2–3 working days.

4. Safety & Travel Conduct 🛡️

4.1 Driver & Vehicle Standards

✅ Our drivers are professional, experienced, and background-verified.
✅ Vehicles are regularly serviced and cleaned for a comfortable ride.

4.2 Passenger Guidelines

❌ No smoking, drinking, or carrying illegal items inside the vehicle.
💼 Forgot something? We'll do our best to help you retrieve lost items, but we're not responsible for valuables left behind.

5. Luggage Policy 🎒

We know luggage isn't just suitcases — it can be anything from backpacks to shopping bags!

✅ Allowed:

Standard-sized bags, laptop bags, and travel luggage.
There is no luggage or roof-carrier charge; tell our team about large luggage when you book.

❌ Not Allowed:

Extremely bulky or oversized items that don't fit in the vehicle.
Hazardous or flammable substances.

📌 Drivers may refuse excess luggage if it affects passenger or vehicle safety.

6. Special Instructions

Driver and vehicle details will be shared with customers at least 2 hours before pickup via SMS/WhatsApp.
Customers must contact support if details are not received.
Any demand by the driver for charges not mentioned in the booking slip should be reported to support immediately.

7. Need Help? We're Here 24/7! 📞

Our friendly customer support team is available round the clock for any assistance

📞 Call/WhatsApp: +91 9487117000
📩 Email: contact@kushitaxi.com
🌐 Website: kushitaxi.com