Contact and support
Bookings, changes, cancellations and help with a trip, by phone, WhatsApp or email.
Phone and WhatsApp
Talk to our team
+91 948 711 7000Call or WhatsApp +91 948 711 7000.
Customer support is staffed 24 hours a day, every day. A pickup may be requested for any time; each trip is confirmed by our team, and a vehicle is not guaranteed at every hour.
Email and address
Write to us
- Business address
- Kushi Taxi, 3795, TNHB Colony, Villapuram, Madurai 625011
When to contact us
What to have ready
A new booking
Call or WhatsApp with your pickup, drop, date and time, or use the booking card and our team will contact you.
A request you have sent
Have your reference ready. You can also check it on the request-status page from the browser you sent it from.
A change or a cancellation
Free cancellation at least 6 hours before pickup (before the driver arrives); ₹200 if cancelled less than 6 hours before pickup; ₹300 once the driver has arrived. Pickup-time changes must be requested at least 4 hours before pickup. Eligible refunds take 2–3 working days.
Complaints
Complaints and our grievance officer
Tell us by phone or email, with your request reference if you have one. We log every complaint and give you its own complaint reference.
- Grievance officer
- Arjun, Grievance Officer
- Phone
- +91 75991 11444 (complaints only; for bookings and trips, use +91 948 711 7000)
Under the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge a complaint within 48 hours and redress it within one month of receipt. You can also contact the National Consumer Helpline on 1915.