Cancellation and refunds
Free cancellation at least 6 hours before pickup (before the driver arrives); ₹200 if cancelled less than 6 hours before pickup; ₹300 once the driver has arrived. Pickup-time changes must be requested at least 4 hours before pickup. Eligible refunds take 2–3 working days.
Cancelling
Cancellation fees
| When you cancel | Fee |
|---|---|
| At least 6 hours before your confirmed pickup, before the driver has arrived | No fee |
| Less than 6 hours before pickup, before the driver has arrived | ₹200 |
| After the driver has arrived at the pickup point | ₹300 |
If you cancel at least 6 hours before your confirmed pickup time and before the driver has arrived, there is no cancellation fee. If you cancel less than 6 hours before pickup and the driver has not arrived, the fee is ₹200. After the driver has arrived at the pickup point, the fee is ₹300. Only one fee applies.
The time that counts is when we receive your cancellation, measured against your currently confirmed pickup. A driver who is assigned or on the way has not arrived, and a later arrival never raises a fee that already applied.
A cancellation fee is paid in cash or by UPI. We do not take an advance or a deposit.
These fees apply only to a confirmed trip. Withdrawing a booking request that we have not yet confirmed costs nothing.
If we cancel
If we cancel or cannot provide your trip
If Kushi Taxi cancels a confirmed trip, or we cannot provide the confirmed service, you pay no cancellation charge, and any amount you have paid is refunded in full.
| When we cancel a confirmed trip | We pay you |
|---|---|
| At least 6 hours before your confirmed pickup | Nothing extra |
| Less than 6 hours before pickup | ₹200 |
| No car comes to the pickup, or we cancel after the pickup time | ₹300 |
We pay it in cash or by UPI, within the refund period. For one cancellation only one side pays: your fee or our payment to you, never both.
If we cannot provide your confirmed car, we tell you as soon as we can and arrange a replacement where we can: these are aims, not guaranteed times. A different car or time is arranged only with your agreement.
Changes
Changing your trip
You can ask to change your pickup time at least 4 hours before your currently confirmed pickup. A change is only confirmed once our team accepts the new time.
To add a stop or change the route during the trip, contact our team. A different route can change the billed distance, tolls or entry charges, but only after it is explained to you and you agree. No charge may be asked for that you have not agreed.
A request can be sent from 3 hours to 7 days before the pickup; for a sooner pickup, call or WhatsApp +91 948 711 7000. A request, and its acknowledgement, is not a confirmation.
On the way
Waiting, tolls and extras
Meal and restroom breaks: 30 minutes free in total per trip, then ₹120 (Sedan) or ₹150 (SUV) for each started hour. Waiting at the pickup or at the destination is not charged, and does not use up the free break time.
Tolls, parking, road entry and applicable permit charges are payable separately and are explained with the trip. The driver may pay tolls with FASTag and settle them with you at the end of the trip; ask for the receipts where they are available.
There is no hill-station, pet, roof-carrier or night-travel surcharge. For pets or unusually large luggage, tell us when you book so that a suitable car can be arranged.
Refunds
Refunds
Eligible refunds are processed in 2–3 working days. Refunds are paid in cash or by UPI.
Contact and supportTalk to our team
+91 948 711 7000Call or WhatsApp +91 948 711 7000.