Questions
Short answers about booking requests, fares, cars and cancellations.
Booking
Booking and confirmation
When is my trip confirmed?
Sending a request does not confirm a trip. Your trip is confirmed when our team contacts you to confirm the vehicle and fare.
Can I book for someone else?
Yes. Send the request with your own name and number, and tell our team who is travelling when they contact you.
Where can I be picked up and dropped?
You can request a pickup and drop at any place or address in Tamil Nadu, Bangalore, Puducherry, Andhra Pradesh or Kerala, not only the towns that have their own page. If we cannot calculate the distance automatically, our team will confirm the fare.
How do I contact Kushi Taxi?
Call or WhatsApp +91 948 711 7000.
Fares
Fares and cars
What does the estimated base fare include?
The road distance, rounded up to the next whole kilometre, at the rate for your car, and the driver allowance of ₹400 once. An estimated base fare. Not a final total: our team confirms the fare with you before the trip.
What is not included?
Fares include 5% GST. Tolls, parking and permits: extra, payable by the customer. Waiting charges: Enjoy up to 30 minutes of free waiting in total for meal and restroom breaks during your trip. After that, waiting is charged at ₹120/hour for Sedan or ₹150/hour for SUV, rounded up to the next full hour. The driver pays tolls with FASTag, and any parking, permit or entry charges; you repay them at the end of the trip.
How do I pay?
To the driver, in cash or by UPI: part of the fare during the trip for fuel, usually 25 to 40 % of the trip cost, and the rest after the drop. We do not take an advance.
Is there a minimum distance?
One-way trips shorter than 130 km are billed at 130 km. Shorter trips are still welcome.
Can I choose the car model?
You can choose a Sedan or an SUV. Example models are shown on the page; the exact model depends on availability.
Changes
Changes, cancellation and refunds
What does it cost to cancel?
If you cancel at least 6 hours before your confirmed pickup time and before the driver has arrived, there is no cancellation fee. If you cancel less than 6 hours before pickup and the driver has not arrived, the fee is ₹200. After the driver has arrived at the pickup point, the fee is ₹300. Only one fee applies.
What happens if Kushi Taxi cancels?
If we cancel a confirmed trip, we refund everything you have paid and pay you ₹200 when we cancel less than 6 hours before pickup, or ₹300 if no car comes or we cancel after the pickup time.
Can I change my pickup time?
You can ask to change your pickup time at least 4 hours before your currently confirmed pickup. A change is only confirmed once our team accepts the new time.
How long do refunds take?
Eligible refunds are processed in 2–3 working days.
Talk to our team
+91 948 711 7000Call or WhatsApp +91 948 711 7000.