Terms of Service

1. Business and contact details

Kushi Taxi is the trade name of a sole proprietorship of Anantha Soruba Santhi Thiraviam, with its business address at 3795, TNHB Colony, Villapuram, Madurai 625011, India. The website is kushitaxi.com.

Customer support: +91 948 711 7000; email contact@kushitaxi.com. Complaints: see section 10.

2. What our service does

Kushi Taxi accepts requests for one-way outstation taxi trips, same-day round trips and outstation airport transfers. Kushi Taxi arranges your trip with an independent owner-driver whose car and documents our team has checked. Our team checks availability and confirms your booking. Local hourly rentals are not offered, and there is no customer mobile app.

Kushi Taxi is your contracting party for the trip and gives you the receipt or invoice.

Requests may be made for places across Tamil Nadu and for Bangalore (Karnataka), Puducherry, Andhra Pradesh and Kerala (including Trivandrum). A place that can be found or entered does not mean that a vehicle or driver is available. Interstate journeys to Bangalore, Puducherry, Andhra Pradesh and Kerala are priced with the same tariff; a fixed state permit applies to each such trip and is paid separately. Other interstate journeys are quoted individually by our team. A trip goes ahead only when an eligible car and driver are available for it.

3. Requests and confirmation

A booking request can be sent from 3 hours to 7 days before the pickup. For a pickup sooner than 3 hours, call or WhatsApp +91 948 711 7000.

Please enter accurate pickup and drop places, the travel date and time, your contact details, the number of passengers, the car type, your luggage and any important instructions.

Sending a request does not confirm a trip. Your trip is confirmed when our team contacts you to confirm the vehicle and fare. An automatic acknowledgement of a request is not a confirmation.

Customer support is staffed 24 hours a day, every day. A pickup may be requested for any time; each trip is confirmed by our team, and a vehicle is not guaranteed at every hour.

4. Fare estimates and additional charges

The current rates (an illustration of how a fare is worked out; the amount for your trip is confirmed by our team):

• One way: Sedan ₹15 and SUV ₹20 per billed kilometre, at least 130 km, with the ₹400 driver allowance included once.
• Same-day round trip: Sedan ₹14 and SUV ₹19 per billed kilometre, at least 250 km, with the ₹400 driver allowance included once.
• Round trips over more than one day: quoted individually by our team.

The billed distance depends on the confirmed pickup and drop and the route; it is rounded up to the next whole kilometre. An estimated base fare. Not a final total: our team confirms the fare with you before the trip. Route changes and qualifying waiting change the charges only under the rules stated here and agreed with you.

Tolls, parking, state permits and entry charges are payable separately and are told to you before the trip is confirmed wherever they can reasonably be known. The driver may pay them where they arise (tolls by FASTag) and collect them from you at the end of the trip, with a clear record.

There is no hill-station, pet, roof-carrier or night-travel surcharge.

Our published Sedan and SUV distance-based fares include 5% GST where that rate applies to the journey. The estimated fare shown includes this tax. Tolls, parking, state permits and other applicable additional charges are displayed or confirmed separately. Our team explains the payable amount before confirming your trip.

5. Payment and receipts

No advance or booking deposit is taken. You pay the assigned driver, in cash or by UPI: part of the fare during the trip towards fuel (usually 25 to 40 % of the trip cost) and the rest at the drop.

Pay only through a payment channel Kushi Taxi has told you about. A telephone number is not a UPI ID. If anyone asks you for an additional or unexpected payment, contact customer support before you pay.

Kushi Taxi gives you the receipt or invoice for the trip.

6. Cancellations, changes and refunds

A cancellation at least 6 hours before the confirmed pickup is free. A cancellation less than 6 hours before the pickup, before the driver has arrived, costs ₹200. After the driver has arrived at the agreed pickup point, it costs ₹300 instead. Only one fee applies. A fee is paid in cash or by UPI.

You can ask to change your pickup time at least 4 hours before your currently confirmed pickup. A change is only confirmed once our team accepts the new time.

If Kushi Taxi cancels a confirmed trip, or cannot provide it, no cancellation fee is charged and everything you have paid towards the trip is refunded in full.

When Kushi Taxi cancels a confirmed trip, or cannot provide it, it also pays you, on top of the full refund: nothing extra if it tells you at least 6 hours before the pickup; ₹200 if it tells you less than 6 hours before the pickup; and ₹300 if no car comes to the pickup, or it cancels after the pickup time. This is paid in cash or by UPI, within the refund period. For one cancellation only one side pays: your fee or our payment to you, never both.

These fees and payments apply only to a confirmed trip. Withdrawing a booking request that we have not yet confirmed costs nothing.

Eligible refunds are processed in 2–3 working days. Refunds are paid in cash or by UPI. The period is counted from when you tell us, or from when we cancel.

7. Delays, replacements and changes during the trip

If your confirmed car is unavailable or delayed, we tell you as soon as we can and arrange a replacement where we can. These are aims, not guaranteed times. A material change to the car, the fare or the timing needs your agreement; if we cannot provide the confirmed trip, the full refund above applies.

To add a stop or change the route, contact our team. A driver may not ask for a charge that has not been agreed.

Meal and restroom breaks: 30 minutes free in total per trip, then ₹120 (Sedan) or ₹150 (SUV) for each started hour.

There is no charge for waiting at the pickup or at the destination, and that time does not use up the free break minutes.

8. Vehicles, safety, conduct and belongings

Sedan — Seats 4 passengers, luggage 2 medium suitcases. SUV — Seats 6 or 7 passengers, depending on the model, luggage 4 pieces. Seat belts, safe loading and the traffic laws must be followed. Tell us about large luggage or special needs when you book.

Pets travel only once we confirm that the assigned car can take them; there is no pet fee.

Report lost property to customer support promptly: we make reasonable efforts to contact the driver and help recover it. Damage and lost-property disputes are considered fairly, on the evidence and under the law.

Nothing in these terms excludes or limits a right or a liability that cannot lawfully be excluded, including responsibility for negligence, obligations under consumer law, or a confirmed service that was not provided.

9. Personal information

Personal information needed to request, arrange and support a trip is shared only with authorised Kushi Taxi staff and the driver assigned to your trip, as far as needed. The Privacy Policy explains what is collected, why, where it is kept, for how long, and your rights.

10. Complaints and disputes

You can raise a complaint using the details on the Contact page, by email to contact@kushitaxi.com, or with the grievance officer, giving your request reference if you have one and a short summary. Each complaint gets its own reference.

Grievance officer: Arjun, Grievance Officer, Kushi Taxi. Phone +91 75991 11444 (for complaints; bookings and trip support stay on +91 948 711 7000); email contact@kushitaxi.com. Under the Consumer Protection (E-Commerce) Rules, 2020, rule 4(5), a complaint is acknowledged within 48 hours and redressed within one month of receipt.

Nothing here limits your right to approach the National Consumer Helpline (1915) or a consumer commission under the Consumer Protection Act, 2019.

11. Changes to these terms

A material change is published with its effective date. It does not change the agreed terms of a trip already confirmed without a lawful basis and, where required, your consent.