How booking works
A booking request takes four short steps in the booking card. Our team then contacts you to confirm the car and the fare.
Four steps
Sending a booking request
Your trip
Enter the pickup and drop, as a town, an address or a landmark, the date and time, and whether it is a one-way or a round trip.
Car and estimate
Choose a Sedan or an SUV. Each shows an estimated base fare worked out from the road distance. An estimated base fare. Not a final total: our team confirms the fare with you before the trip.
Your details
Your name and mobile number, an email address if you want one used, and any note for the driver or our team. You can book for someone else and give their name and number.
Request sent
You get a reference for the request. It is a request, not a confirmed trip.
After you send it
What happens next
Our team contacts you
Sending a request does not confirm a trip. Your trip is confirmed when our team contacts you to confirm the vehicle and fare.
Check your request
From the browser you sent it from, the request-status page shows your request and its reference.
Changes and cancellations
You can ask to change your pickup time at least 4 hours before your currently confirmed pickup. A change is only confirmed once our team accepts the new time.
Customer support is staffed 24 hours a day, every day. A pickup may be requested for any time; each trip is confirmed by our team, and a vehicle is not guaranteed at every hour.
Cancellation and refundsOn the day
Paying, charges and changes
Paying for the trip
You pay the driver, in cash or by UPI: part of the fare during the trip for fuel, usually 25 to 40 % of the trip cost, and the rest after the drop. We do not take an advance.
Tolls and other charges
The driver pays tolls with FASTag, and any parking, permit or entry charges where they arise. You repay them at the end of the trip.
Changes during the trip
To add a stop or change the route, contact our team.
By phone
Booking by phone
If any part of the booking card doesn't work for you, call or WhatsApp our team and we'll take your trip details by phone.
Common questionsTalk to our team
+91 948 711 7000Call or WhatsApp +91 948 711 7000.